Twin Lakes Policies

+ Service Applications, Changes, and Discontinuances

 

To apply for service with Twin Lakes Telephone Cooperative, you must provide your full legal name and at least two forms of identification items: Driver's License, Identification Card, Social Security Card, or other items of identification acceptable to Twin Lakes Telephone Cooperative.

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Applications for new service, changes, additions to existing service and discontinuance of service should be handled with our Business Office. A telephone call will enable you, in almost every case, to transact business promptly and satisfactorily with our Business Office.

 

+ Bills, Payments and Refund Policy

Telephone bills are rendered monthly and are due by the 15th of each month. They cover local service charges in advance for a one month period from the date of the bill and long distance service and other charges that accumulate. We ask your cooperation in the prompt payment of all amounts due. A late payment charge of $5.00 may be added to bills paid after the due date. Payment may be made by credit and/or debit card. Payments made by credit and/or debit cards have a no refund policy. Any questions may be directed to the local business office.